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8x8, Inc. offers voice, video, mobile and web conferencing IP communications
solutions for business and residential customers. These solutions, based on
internally developed, patented technologies, leverage existing broadband
Internet connections and cellular networks to deliver advanced features and
digital quality phone service at a fraction of the cost of legacy, copper wire
alternatives. Since its establishment in 1987, 8x8 has contributed to the
advancement of voice and video communications on both technology and service
provision levels and has been awarded seventy-three U.S. patents with
additional patents pending. In November 2002, 8x8 entered the VoIP (Voice over
Internet Protocol) market as a service provider, offering residential Internet
phone service under the "Packet 8" brand name. Two years later, the company
introduced the Virtual Office Small Business Phone System, an affordable,
feature-rich hosted PBX phone service for small to medium sized businesses.
The 8x8 Virtual Office solution, 8x8's flagship offering currently in use by
over 18,000 companies, eliminates the need for costly, on-premise business
phone systems by delivering all telephony services over managed or unmanaged
Internet connections. This economical, easy-to-use alternative to traditional
PBX systems or Centrex class services allows high-speed Internet users anywhere
in the world to be part of a virtual PBX that includes automated attendants,
conference bridges, extension-to-extension dialing and ring groups, in addition
to a rich variety of other business class features normally found on dedicated
PBX equipment. Virtual Office extensions do not require a dedicated
communications infrastructure. The service is received through an office's
existing Internet connection, thus eliminating the need for additional phone
lines or digital subscriber lines for extensions, in contrast to traditional
Centrex or PBX products.
In addition to the Virtual Office Hosted PBX service, 8x8 offers Hosted Key
System service for companies whose size or structure dictates the sharing of
multiple phone lines, IP Trunking services for larger enterprises who wish to
reap the cost benefits of VoIP phone service while retaining previously
acquired on-premise equipment, and a hosted call center solution with advanced
capabilities like skills-based routing and multi-media queuing. For mobile
phone users, 8x8 offers MobileTalk - a pennies per minute international calling
service that seamlessly connects overseas calls from the mobile phone to the
8x8 digital VoIP network. This innovative service enables cell phone users to
significantly reduce their international phone bills and maintain high digital
voice quality while still enjoying the convenience and flexibility of mobile
calling.
In September 2009, 8x8 announced the addition of a new, web-based conferencing
service to its existing portfolio of business communication offerings for small
to medium sized businesses. The first in a series of new unified communications
services to be introduced over the coming months, the "8x8 Virtual Meeting" web
conferencing service is an online collaboration tool accessible instantly (no
software download required) from any web browser and any computing platform.
8x8 is committed to providing innovative, high quality Internet communications
services that offer enhanced functionality over traditional solutions at
significantly less cost to the user. In addition to outstanding quality of
service, 8x8 places a high value on the quality and effectiveness of its
customer support organization and maintains established California-based call
center operations.
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